SMS Messaging Terms & Compliance

Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with SM Natural Nutrition Inc. DBA Sherille Marquez Coaching through our website or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to or call during business hours.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

Age Restriction: You must be 18 years or older to participate in our SMS program.

Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at /privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General Terms

This website (the "Site") is owned and operated by SM Natural Nutrition Inc. DBA Sherille Marquez Coaching ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Sherille Marquez Coaching.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of SM Natural Nutrition Inc. DBA Sherille Marquez Coaching and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless , its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.

Your participation in any dealings with third-party vendors is solely between you and the third party. shall not be responsible for any loss or damage incurred as a result of such dealings.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

If you suspect unauthorized use of your account, notify us immediately at . We are not liable for any loss or damage arising from your failure to comply with this obligation.

CONDUCT AND RIGHT TO TERMINATE

As part of group programs and community spaces, Clients agree to remain respectful and professional toward other participants and toward the Company and its team at all times. In the event a Client is disruptive, disrespectful, abusive, or violates the standards of the container in any way, the Company reserves the right to terminate the Client's participation immediately and without refund.

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid provision will be interpreted to reflect the original intent of the Parties as closely as possible.

WAIVER

The failure by the Company to enforce any provision of these Terms will not constitute a waiver of the right to enforce such provision at a later time. All waivers must be in writing to be effective.

LIMITATION ON TIME TO FILE CLAIMS

Any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues. Claims not filed within this period are permanently barred.

ASSIGNMENT

This Agreement is personal to each of the Parties. No rights or obligations may be assigned or delegated by either Party without prior written consent of the other Party. Message Frequency Clause

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 10 messages a month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Please note that opting out of marketing communications does not opt you out of transactional communications related to your purchase or program participation.

DATA RETENTION

We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period unless required for security or legal purposes.

DATA SECURITY

We take commercially reasonable measures to protect your Personal Data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Data from anyone under 18. If you believe a minor has provided us with personal information, please contact us at [email protected] and we will take steps to remove that information.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

•  The right to know what personal information we collect, use, disclose, and sell

•  The right to request deletion of your personal information

•  The right to opt out of the sale of your personal information

•  The right not to be discriminated against for exercising your CCPA rights

We do not sell your personal information to third parties for monetary consideration. We may share information with service providers as described in this Policy.

To exercise your CCPA rights, please contact us at [email protected]. We will respond to verifiable requests within 45 days.

Categories of Personal Information Collected

•  Identifiers: name, email, phone number, IP address

•  Commercial information: purchase history and records

•  Internet activity: pages visited, interactions with our website

•  Personal information as defined under California Customer Records statute

California Shine the Light

Under California Civil Code Section 1798, California residents with an established business relationship with us may request information once a year about sharing their Personal Data with third parties for direct marketing purposes. To make such a request, contact us at [email protected].

GDPR PRIVACY RIGHTS

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

•  The right to access your personal data

•  The right to correct inaccurate personal data

•  The right to request deletion of your personal data

•  The right to object to processing of your personal data

•  The right to data portability

•  The right to withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

DO NOT TRACK

Our website does not respond to Do Not Track (DNT) signals. However, you can set your browser preferences to inform websites that you do not want to be tracked.

CHANGES TO THIS PRIVACY POLICY

SM Natural Nutrition Inc. DBA Sherille Marquez Coaching

Last updated February 16, 2026

www.sherillemarquez.com | [email protected]

PARTIES

These Terms of Service ("Terms") are entered into between you ("Client") and SM Natural Nutrition Inc., doing business as Sherille Marquez Coaching ("Company," "we," or "us"). By purchasing, registering for, or participating in any program, mentorship, community, digital product, or service offered by the Company, you accept and agree to be bound by these Terms. These Terms are legally binding and it is your responsibility to read them before completing any purchase or registration.

ACCEPTANCE OF TERMS

By completing a purchase, registering for any offering, or accessing any Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, do not purchase or participate in the Services.

SERVICES

Services include but are not limited to group mentorship programs, 1:1 intensives, paid membership communities, digital products, workbooks, recorded trainings, live workshops, and any other offerings provided by the Company under the Sherille Marquez Coaching brand, including but not limited to A New Era of Me™ and Phoenix Rising Divorce Club, now or in the future. Specific deliverables for each offering are outlined at the time of purchase. Unless expressly confirmed in writing, no services beyond what is stated at the time of purchase are included.

The Company may offer additional programs, products, and services from time to time. All such offerings are covered by these Terms unless separate written terms are provided at the time of purchase.

REGISTRATION AND PAYMENT

Full payment is due at the time of registration unless a payment plan has been explicitly offered and confirmed in writing by the Company. Payment plans are binding agreements. If you elect a payment plan, you agree to all scheduled installments regardless of your participation in or satisfaction with the Services.

Payment will be collected via Stripe, Square, or such other payment processor as designated by the Company. You authorize the Company to charge your payment method on file for any outstanding fees. You warrant that all payment information provided is accurate and that you are authorized to use the payment method supplied.

Payment failure will result in immediate suspension of access to all Services until payment is received in full. You may not resell, assign, or transfer your registration to any other person or entity.

All payments made to the Company are non-refundable.

If Client discontinues participation for any reason, Client remains responsible for all outstanding payments for the remainder of the agreed term.

In the event of any refund issued at the Company's sole discretion, the Client shall bear all associated payment processing fees. Refunds will be issued net of such fees.

LATE FEES

If the Company does not receive payment within fourteen (14) calendar days of any payment due date, a late fee of 1.5% of the outstanding amount per day will be applied until payment is received in full.

NO REFUNDS

All payments made to the Company are non-refundable without exception. No refunds, credits, or transfers will be issued for any reason, including but not limited to dissatisfaction, personal circumstances, scheduling conflicts, or failure to participate. If you discontinue participation for any reason, you remain responsible for all outstanding payments for the remainder of your agreed term.

NO-SHOW AND CANCELLATION POLICY

For all scheduled calls, sessions, and intensives, the following policy applies:

Cancellations must be made at least 24 hours in advance of the scheduled session. Cancellations made with less than 24 hours notice will be forfeited with no option to reschedule.

No-shows will be forfeited with no option to reschedule. If a Client does not join a scheduled call within 15 minutes of the start time, the session will be considered a no-show and forfeited. The Company reserves the right to end the session at that time.

The Company reserves the right to discontinue scheduling with any Client who repeatedly cancels, reschedules, or fails to appear.

TERM

The term of Services begins on the date of registration and continues for the period specified at the time of purchase. For month-to-month memberships, the term renews automatically each month unless cancelled in writing prior to the next billing cycle. For annual memberships, the term is twelve (12) months and is non-refundable. Any extension of the term must be agreed to in writing by both Parties.

CLIENT RESPONSIBILITY

You are expected to complete any assigned work, show up to scheduled sessions, and actively engage with the Services. There is no guarantee of success. Results depend entirely on individual circumstances, consistent effort, and the Client's own application of the methodology, tools, and guidance provided. The Company is not responsible for any decisions you make as a result of the Services, or for any consequences of those decisions.

If Client becomes unresponsive for fourteen (14) consecutive days at any point during the engagement, the Company may suspend or terminate Services without further notice. Inactivity does not reduce or eliminate any outstanding payment obligations.

NO RECORDING

Clients may not video record or audio record any sessions, calls, workshops, or live events without prior written consent from the Company. All sessions conducted by the Company may be recorded by the Company for internal use, quality assurance, and program delivery purposes. These recordings are the property of the Company.

BUSINESS HOURS

The Company's standard operating hours are Monday through Friday. All emails will be responded to within 24 to 48 hours during business days. Communications received on weekends or holidays will be addressed the following business day.

CHARGEBACKS

You agree to contact the Company directly at [email protected] to resolve any billing disputes before initiating a chargeback with your financial institution. You will remain responsible for all amounts due under this Agreement in the event you dispute payment with your financial institution. In the event of a chargeback attempt, you expressly agree to forfeit any and all deliverables, access, and intellectual property provided in connection with your purchase. The Company reserves the right to present proof of purchase and these Terms to the financial institution investigating the dispute.

EARNINGS DISCLAIMER

The Company makes no guarantees regarding financial outcomes, income, transformation, or results of any kind. Any examples, client stories, or outcomes referenced in connection with the Services represent individual experiences and are not typical. Your results will vary and depend on many factors including but not limited to your personal background, circumstances, effort, consistency, and your own application of the work, tools, and methodology provided. Participation in the Services is not a guarantee of any specific outcome.

GENERAL DISCLAIMER

The Company is not a licensed therapist, psychologist, medical provider, or legal or financial advisor. Nothing provided in connection with the Services constitutes medical, psychological, legal, or financial advice. Services are for educational and personal development purposes only. To the fullest extent permitted by law, the Company disclaims all liability for any direct, indirect, or consequential loss or damage arising from your participation in the Services.

INTELLECTUAL PROPERTY

All content, materials, frameworks, proprietary methodology, scripts, recordings, written materials, and related assets provided in connection with the Services are the exclusive property of SM Natural Nutrition Inc. DBA Sherille Marquez Coaching and are protected by copyright, trademark, and other applicable intellectual property laws. You may not reproduce, distribute, share, sell, publish, or create derivative works from any materials without prior written consent from the Company.

The Company name, trademarks, logos, program names including A New Era of Me™ and Phoenix Rising Divorce Club, and all related names and designs are trademarks of the Company. You may not use such marks without prior written consent from the Company.

NO REPRODUCTION

You may not reproduce, distribute, modify, create derivative works of, republish, transmit, sell, or exploit any materials provided in connection with the Services, in whole or in part, for any commercial or non-commercial purpose.

CLIENT CONFIDENTIALITY

During the course of the Services, you may receive access to confidential and proprietary information including but not limited to program materials, frameworks, methodologies, coaching content, and business information. You agree to keep all such information strictly confidential and not to disclose, share, copy, or distribute it to any third party without prior written consent from the Company. You also agree to treat any information shared by other group participants as confidential. This obligation survives the termination of this Agreement.

TESTIMONIALS

By participating in the Services, you grant the Company a non-exclusive, royalty-free, perpetual license to use, publish, and distribute any testimonials, feedback, results, or statements you provide in connection with the Services, in whole or in part, for marketing and promotional purposes including on websites, social media, emails, and sales pages. The Company may edit testimonials so long as the original meaning is not materially altered. The Company is under no obligation to use any testimonial provided.

PRIVACY

Your use of the Company's website and Services is governed by the Company's Privacy Policy. By participating in the Services, you consent to the collection and use of your information as described on our Privacy policy.

WARRANTIES AND REPRESENTATIONS

Both Parties represent and warrant that each is free to enter into this Agreement and that doing so does not violate the terms of any agreement with any third party. Both Parties represent and warrant that each is at least 18 years of age at the time of entering into this Agreement.

ASSUMPTION OF RISK

By participating in the Services, you assume full responsibility for any actions you take as a result of the information, guidance, or materials provided. The Company shall not be liable for any outcomes resulting from your participation in or application of the Services.

INDEMNITY AND RELEASE

You agree to indemnify, defend, and hold harmless the Company, its affiliates, employees, agents, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses including reasonable attorney's fees arising out of your use of or participation in the Services, your breach of these Terms, or your violation of any rights of a third party.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company's total cumulative liability to Client for any claim arising out of or relating to this Agreement or the Services shall not exceed the total fees actually paid by Client to the Company during the three (3) months immediately preceding the event giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages of any kind.

FORCE MAJEURE

If either Party is unable to perform any obligation under this Agreement due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, government actions, or technological failures, that Party shall be excused from performance during the pendency of such circumstances. The affected Party shall provide written notice within five (5) days of the event.

SURVIVAL

The following sections of these Terms survive the termination or expiration of this Agreement and remain in full force and effect: No Refunds; Confidentiality; Intellectual Property; No Reproduction; Testimonials; Earnings Disclaimer; General Disclaimer; Limitation of Liability; Indemnity and Release; Mediation; and Governing Law and Jurisdiction.

MEDIATION

In the event a dispute arises between the Parties relating to these Terms or the Services, the Parties agree to first attempt to resolve the dispute through good faith discussions. If discussions fail, the Parties agree to attempt resolution through non-binding mediation before pursuing any legal action. The mediation will take place in Los Angeles County, California or remotely via Zoom. The Parties agree to cooperate in selecting a neutral mediator and scheduling mediation within fifteen (15) business days of the selection of the mediator. The costs of mediation will be equally split between the Parties. If the Parties fail to resolve the dispute through mediation, either Party may commence legal proceedings.

Governing Law AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of California without giving effect to any conflict of law provision. Any disputes that cannot be resolved through mediation shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid provision will be interpreted to reflect the original intent of the Parties as closely as possible.

WAIVER

The failure by the Company to enforce any provision of these Terms will not constitute a waiver of the right to enforce such provision at a later time. All waivers must be in writing to be effective.

LIMITATION ON TIME TO FILE CLAIMS

Any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues. Claims not filed within this period are permanently barred.

ASSIGNMENT

This Agreement is personal to each of the Parties. No rights or obligations may be assigned or delegated by either Party without prior written consent of the other Party.

CHANGES TO TERMS

The Company reserves the right to update or modify these Terms at any time at its sole discretion. The most current version will supersede all previous versions and will be posted at www.sherillemarquez.com. Continued participation in any Services following notice of changes constitutes your acceptance of the updated Terms.

NOTICES

All notices or claims under this Agreement must be submitted in writing to:

SM Natural Nutrition Inc. DBA Sherille Marquez Coaching

[email protected]

www.sherillemarquez.com

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous communications, representations, or ssagreements, whether written or verbal.

TnC: Carrier Liability Clause

"Carriers are not liable for delayed or undelivered messages

If you have any questions regarding privacy, please read our privacy policy:

Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

For any questions regarding these Terms of Service, please contact us at:

SM Natural Nutrition Inc. DBA Sherille Marquez Coaching

Email: [email protected]

By using our website and services, you consent to these Terms of Service.