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TERMS OF SERVICE | TERMS AND CONDITIONS

SM Natural Nutrition Inc. DBA Sherille Marquez Coaching
Last updated February 16, 2026
www.sherillemarquez.com | [email protected]

PARTIES

These Terms of Service ("Terms") are entered into between you ("Client") and SM Natural Nutrition Inc., doing business as Sherille Marquez Coaching ("Company," "we," or "us"). By purchasing, registering for, or participating in any program, mentorship, community, digital product, or service offered by the Company, you accept and agree to be bound by these Terms. These Terms are legally binding and it is your responsibility to read them before completing any purchase or registration.

ACCEPTANCE OF TERMS

By completing a purchase, registering for any offering, or accessing any Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, do not purchase or participate in the Services.

SERVICES

Services include but are not limited to group mentorship programs, 1:1 intensives, paid membership communities, digital products, workbooks, recorded trainings, live workshops, and any other offerings provided by the Company under the Sherille Marquez Coaching brand, including but not limited to A New Era of Me™ and Phoenix Rising Divorce Club, now or in the future. Specific deliverables for each offering are outlined at the time of purchase. Unless expressly confirmed in writing, no services beyond what is stated at the time of purchase are included.

The Company may offer additional programs, products, and services from time to time. All such offerings are covered by these Terms unless separate written terms are provided at the time of purchase.

REGISTRATION AND PAYMENT

Full payment is due at the time of registration unless a payment plan has been explicitly offered and confirmed in writing by the Company. Payment plans are binding agreements. If you elect a payment plan, you agree to all scheduled installments regardless of your participation in or satisfaction with the Services.

Payment will be collected via Stripe, Square, or such other payment processor as designated by the Company. You authorize the Company to charge your payment method on file for any outstanding fees. You warrant that all payment information provided is accurate and that you are authorized to use the payment method supplied.

Payment failure will result in immediate suspension of access to all Services until payment is received in full. You may not resell, assign, or transfer your registration to any other person or entity.

All payments made to the Company are non-refundable. If Client discontinues participation for any reason, Client remains responsible for all outstanding payments for the remainder of the agreed term.

In the event of any refund issued at the Company's sole discretion, the Client shall bear all associated payment processing fees. Refunds will be issued net of such fees.

LATE FEES

If the Company does not receive payment within fourteen (14) calendar days of any payment due date, a late fee of 1.5% of the outstanding amount per day will be applied until payment is received in full.

NO REFUNDS

All payments made to the Company are non-refundable without exception. No refunds, credits, or transfers will be issued for any reason, including but not limited to dissatisfaction, personal circumstances, scheduling conflicts, or failure to participate. If you discontinue participation for any reason, you remain responsible for all outstanding payments for the remainder of your agreed term.

NO-SHOW AND CANCELLATION POLICY

For all scheduled calls, sessions, and intensives, the following policy applies:

Cancellations must be made at least 24 hours in advance of the scheduled session. Cancellations made with less than 24 hours notice will be forfeited with no option to reschedule.

No-shows will be forfeited with no option to reschedule. If a Client does not join a scheduled call within 15 minutes of the start time, the session will be considered a no-show and forfeited. The Company reserves the right to end the session at that time.

The Company reserves the right to discontinue scheduling with any Client who repeatedly cancels, reschedules, or fails to appear.

TERM

The term of Services begins on the date of registration and continues for the period specified at the time of purchase. For month-to-month memberships, the term renews automatically each month unless cancelled in writing prior to the next billing cycle. For annual memberships, the term is twelve (12) months and is non-refundable. Any extension of the term must be agreed to in writing by both Parties.

CLIENT RESPONSIBILITY

You are expected to complete any assigned work, show up to scheduled sessions, and actively engage with the Services. There is no guarantee of success. Results depend entirely on individual circumstances, consistent effort, and the Client's own application of the methodology, tools, and guidance provided. The Company is not responsible for any decisions you make as a result of the Services, or for any consequences of those decisions.

If Client becomes unresponsive for fourteen (14) consecutive days at any point during the engagement, the Company may suspend or terminate Services without further notice. Inactivity does not reduce or eliminate any outstanding payment obligations.

CONDUCT AND RIGHT TO TERMINATE

As part of group programs and community spaces, Clients agree to remain respectful and professional toward other participants and toward the Company and its team at all times. In the event a Client is disruptive, disrespectful, abusive, or violates the standards of the container in any way, the Company reserves the right to terminate the Client's participation immediately and without refund.

NO RECORDING

Clients may not video record or audio record any sessions, calls, workshops, or live events without prior written consent from the Company. All sessions conducted by the Company may be recorded by the Company for internal use, quality assurance, and program delivery purposes. These recordings are the property of the Company.

BUSINESS HOURS

The Company's standard operating hours are Monday through Friday. All emails will be responded to within 24 to 48 hours during business days. Communications received on weekends or holidays will be addressed the following business day.

CHARGEBACKS

You agree to contact the Company directly at [email protected] to resolve any billing disputes before initiating a chargeback with your financial institution. You will remain responsible for all amounts due under this Agreement in the event you dispute payment with your financial institution. In the event of a chargeback attempt, you expressly agree to forfeit any and all deliverables, access, and intellectual property provided in connection with your purchase. The Company reserves the right to present proof of purchase and these Terms to the financial institution investigating the dispute.

EARNINGS DISCLAIMER

The Company makes no guarantees regarding financial outcomes, income, transformation, or results of any kind. Any examples, client stories, or outcomes referenced in connection with the Services represent individual experiences and are not typical. Your results will vary and depend on many factors including but not limited to your personal background, circumstances, effort, consistency, and your own application of the work, tools, and methodology provided. Participation in the Services is not a guarantee of any specific outcome.

GENERAL DISCLAIMER

The Company is not a licensed therapist, psychologist, medical provider, or legal or financial advisor. Nothing provided in connection with the Services constitutes medical, psychological, legal, or financial advice. Services are for educational and personal development purposes only. To the fullest extent permitted by law, the Company disclaims all liability for any direct, indirect, or consequential loss or damage arising from your participation in the Services.

INTELLECTUAL PROPERTY

All content, materials, frameworks, proprietary methodology, scripts, recordings, written materials, and related assets provided in connection with the Services are the exclusive property of SM Natural Nutrition Inc. DBA Sherille Marquez Coaching and are protected by copyright, trademark, and other applicable intellectual property laws. You may not reproduce, distribute, share, sell, publish, or create derivative works from any materials without prior written consent from the Company.

The Company name, trademarks, logos, program names including A New Era of Me™ and Phoenix Rising Divorce Club, and all related names and designs are trademarks of the Company. You may not use such marks without prior written consent from the Company.

NO REPRODUCTION

You may not reproduce, distribute, modify, create derivative works of, republish, transmit, sell, or exploit any materials provided in connection with the Services, in whole or in part, for any commercial or non-commercial purpose.

CLIENT CONFIDENTIALITY

During the course of the Services, you may receive access to confidential and proprietary information including but not limited to program materials, frameworks, methodologies, coaching content, and business information. You agree to keep all such information strictly confidential and not to disclose, share, copy, or distribute it to any third party without prior written consent from the Company. You also agree to treat any information shared by other group participants as confidential. This obligation survives the termination of this Agreement.

TESTIMONIALS

By participating in the Services, you grant the Company a non-exclusive, royalty-free, perpetual license to use, publish, and distribute any testimonials, feedback, results, or statements you provide in connection with the Services, in whole or in part, for marketing and promotional purposes including on websites, social media, emails, and sales pages. The Company may edit testimonials so long as the original meaning is not materially altered. The Company is under no obligation to use any testimonial provided.

PRIVACY

Your use of the Company's website and Services is governed by the Company's Privacy Policy. By participating in the Services, you consent to the collection and use of your information as described therein.

WARRANTIES AND REPRESENTATIONS

Both Parties represent and warrant that each is free to enter into this Agreement and that doing so does not violate the terms of any agreement with any third party. Both Parties represent and warrant that each is at least 18 years of age at the time of entering into this Agreement.

ASSUMPTION OF RISK

By participating in the Services, you assume full responsibility for any actions you take as a result of the information, guidance, or materials provided. The Company shall not be liable for any outcomes resulting from your participation in or application of the Services.

INDEMNITY AND RELEASE

You agree to indemnify, defend, and hold harmless the Company, its affiliates, employees, agents, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses including reasonable attorney's fees arising out of your use of or participation in the Services, your breach of these Terms, or your violation of any rights of a third party.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company's total cumulative liability to Client for any claim arising out of or relating to this Agreement or the Services shall not exceed the total fees actually paid by Client to the Company during the three (3) months immediately preceding the event giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages of any kind.

FORCE MAJEURE

If either Party is unable to perform any obligation under this Agreement due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, government actions, or technological failures, that Party shall be excused from performance during the pendency of such circumstances. The affected Party shall provide written notice within five (5) days of the event.

SURVIVAL

The following sections of these Terms survive the termination or expiration of this Agreement and remain in full force and effect: No Refunds; Confidentiality; Intellectual Property; No Reproduction; Testimonials; Earnings Disclaimer; General Disclaimer; Limitation of Liability; Indemnity and Release; Mediation; and Governing Law and Jurisdiction.

MEDIATION

In the event a dispute arises between the Parties relating to these Terms or the Services, the Parties agree to first attempt to resolve the dispute through good faith discussions. If discussions fail, the Parties agree to attempt resolution through non-binding mediation before pursuing any legal action. The mediation will take place in Los Angeles County, California or remotely via Zoom. The Parties agree to cooperate in selecting a neutral mediator and scheduling mediation within fifteen (15) business days of the selection of the mediator. The costs of mediation will be equally split between the Parties. If the Parties fail to resolve the dispute through mediation, either Party may commence legal proceedings.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of California without giving effect to any conflict of law provision. Any disputes that cannot be resolved through mediation shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid provision will be interpreted to reflect the original intent of the Parties as closely as possible.

WAIVER

The failure by the Company to enforce any provision of these Terms will not constitute a waiver of the right to enforce such provision at a later time. All waivers must be in writing to be effective.

LIMITATION ON TIME TO FILE CLAIMS

Any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues. Claims not filed within this period are permanently barred.

ASSIGNMENT

This Agreement is personal to each of the Parties. No rights or obligations may be assigned or delegated by either Party without prior written consent of the other Party.

CHANGES TO TERMS

The Company reserves the right to update or modify these Terms at any time at its sole discretion. The most current version will supersede all previous versions and will be posted at www.sherillemarquez.com. Continued participation in any Services following notice of changes constitutes your acceptance of the updated Terms.

NOTICES

All notices or claims under this Agreement must be submitted in writing to:

SM Natural Nutrition Inc. DBA Sherille Marquez Coaching
[email protected]
www.sherillemarquez.com

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous communications, representations, or agreements, whether written or verbal. TnC: Carrier Liability Clause

"Carriers are not liable for delayed or undelivered messages.

If you have any questions regarding privacy, please read our privacy policy: Privacy Policy

This site is not part of the Facebook website or Facebook Inc. Additionally, this site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, INC. SM Natural Nutrition Inc. DBA Sherille Marquez Coaching cannot and does not give any guarantees on results, outcomes, or transformation. Your results will vary. There are no refunds. All sales are final.